FAQs

-1.1 Menu-
You choose the products you want from our menu. We will keep updating our menu with new products from time to time and will notify you of such updates via email. 
-1.2 Cooking-
Items you have selected will be freshly prepared from scratch, packed into tamperproof boxes and chilled to a safe temperature before they are shipped out.
-1.3 Shipping-
Your order will be delivered to you in chilled condition on the day it is prepared. The food will stay fresh for up to 3 days, if stored in the fridge as per the instructions.
Ensure the food is refrigerated as soon as you receive it and consume by the use by date. 
-1.4 Heating up -
Just heat up the food as per the heating instructions on the box and enjoy.

We just want to make healthy eating absolutely effortless for you. The Subscription plans enables you to place consistent weekly orders through our site without having to login and order each time. You can choose your favourite meals to be delivered to you every 1, 2 , 4 or 6 weeks. If the product you have chosen is no longer available, we will notify you via email. 

You can also add or remove meals from your subscription plan at any time by logging into your account. You can also change the frequency of your future deliveries/ by logging into your account. To do this, Log in -> Go to Dashboard -> Go to Order History/ Subscription Plans -> Click 'Details' on the Order you want to change the subscription items or frequency for -> Select 'Details' on the subscription plan tile -> Amend and update as you need -> Check your amended details are reflected correctly.
 
Alternatively, you can pause or cancel your subscription at any time, as long as it is done before 10 PM on the Friday of the week before your delivery is due. You can resume your cancelled subscription at any time but you cannot resume a cancelled subscription. Once the subscription is cancelled, please create a new order by selecting meals from our Products.
To pause or cancel, Log in -> Go to Dashboard -> Go to Order History/ Subscription Plans -> Click 'Sunbscription plans' -> Click 'Details' on the Subscription you want to Pause or Cancel -> Under the 'Subscription status tile, select pause or cancel -> Check your amended details are reflected correctly.

Your card will be charged only for the first delivery after you place your order. For any subsequent subscriptions, your card will be charged 2 days before your delivery is due. You will notice this on your account when a new line gets added on to your Orders 2 days before the order is due.

We are currently doing a pilot to understand customers demand for certain products and their feedback so we can finetune our products. During this pilot phase we will be delivering only to Waverly area in Rotherham. After the pilot phase, we will be delivering across Sheffield. Our website automatically restricts orders to postcodes that fall outside the Waverly area.

Currently, we deliver on Sundays only.

As our meals will need to be kept chilled and under 5 degree celsius, we recommend that someone is available to receive the delivery. If you are not going to have anyone to receive the order, and would like your order to be delivered to a neighbour, please specify this on the 'Comments' box of the Checkout screen. 

We accept all UK debit and credit card payments.

Yes, our minimum order value is £20.

They will last upto 3 days from the day they are prepared. The use by date will be mentioned on your box.

No, our meals are not suitable for home freezing.