FAQs
Vamaya is a subscription based bulk meal delivery service, but you can choose a one off delivery too at checkout:
-1.1 Menu-
You choose the products you want from our menu and select the day you want them shipped. We will keep updating our menu with new products regularly and will notify you of such updates via email. Also, keep an eye on our social media Instagram.com/vamayawholesomemeals and facebook.com/vamayawholesomemeals for new product updates.
-1.2 Cooking-
All our products are nutrient rich and contains no preservatives or nasties. They are cooked using REAL high quality ingredients and blast frozen to seal in the nutrients. This steps eliminates any need for preservatives, your food has all the nutrients still intact and tastes as fresh as home made.
-1.3 Shipping-
Your order will be delivered to you in frozen condition. You can either eat it the same day or stack in your freezer to eat later.
Please ensure the food is kept in the freezer as soon as you receive it and consume by the use by date.
-1.4 Heating up -
Just heat up the food as per the heating instructions on the box and enjoy.
We just want to make healthy eating absolutely effortless for you. The Subscription plans enables you to place consistent weekly orders through our site without having to login and order each time. You can choose your favourite meals to be delivered to you every 1, 2 , 4 or 6 weeks. We change our menu regularly and we will notify you of the new items on the menu via an email.
Add/ remove meals at any time:
You can add or remove meals from your subscription plan at any time by logging into your account. You can also change the frequency of your future deliveries/ by logging into your account. To do this, Log in -> Go to Dashboard -> Go to Order History/ Subscription Plans -> Click 'Details' on the Order you want to change the subscription items or frequency for -> Select 'Details' on the subscription plan tile -> Amend and update as you need -> Check your amended details are reflected correctly.
Alternatively, you can pause or cancel your subscription at any time, as long as it is done before 10 PM on the Friday of the week before your delivery is due. This is so we have enough time to make changes before the next batch of deliveries go out.
To pause or cancel, Log in -> Go to Dashboard -> Go to Order History/ Subscription Plans -> Click 'Subscription plans' -> Click 'Details' on the Subscription you want to Pause or Cancel -> Under the 'Subscription status tile, select pause or cancel -> Check your amended details are reflected correctly.
Our products are made with quality, convenience and health in mind. We want our customers to experience a meal that is as fresh as homemade and that retains all nutrients without having to compromise on taste. This is why we chose methods that will enable maximum shelf life, taste, texture and freshness.
Blast chilling/ freezing is one of the most versatile methods of food preservation where food is cooled down quickly to a low temperature that is relatively safe from bacterial growth. Bacteria multiply fastest between +8 °C (46 °F) and +68 °C (154 °F). By reducing the temperature of cooked food from +70 °C (158 °F) to +3 °C (37 °F) or below within 90 minutes, the food is rendered safe for storage and later consumption thereby lengthening the shelf life and reducing food waste. Blast freezing helps retain the freshness and quality of food with out having to add any artificial preservatives. Below are some of the key benefits of blast chilling or blast freezing.
- Nutrients are retained
- Maintains quality of food products
- Increases the shelf life of prepared foods
- Prevents bacteria from growing rapidly
- Reduces the formation of ice crystals, that may damage the food and its flavour
Your card will be charged only for the first delivery after you place your order. For any subsequent subscriptions, your card will be charged 2 days before your delivery is due. You will notice this on your Vamaya account when a new line gets added on to your 'Orders' two days before the order is due.
We are currently delivering only to these postcodes in Sheffield - S1, S2, S3, S7, S8, S98, S11 and S14
But please keep an eye on our newsletter and social media updates about expanding our deliveries to wider areas of Sheffield.
Currently, we deliver on Thursday and Friday only.
To see your delivery date -> Log onto your account -> Click on 'Order history/ subscription plans' -> See your current 'Delivery date' within the Order history tab
To see your next delivery date -> Log onto your account -> Click on 'Order history/ subscription plans' -> See 'Delivery date' within the Subscription plans tab
As our meals will need to be kept frozen, we recommend that someone is available to receive the delivery. If you are not going to have anyone to receive the order, and would like your order to be delivered to a neighbour, please specify this on the 'Comments' box of the Checkout screen.
We accept all UK debit and credit card payments.
Yes, our minimum order value is £35.
Your meal will already be delivered in frozen condition. You can freeze it further and eat within the best before date.
The best before date will be mentioned on your box. This will typically be 2 months from the date it is cooked.
Log onto your account -> Click on 'Order history/ subscription plans' -> Click on 'Subscription Plans' tab -> Click on 'Details' button -> Click on 'Add new item' button to add new items to your subscription -> Select the meal you want -> Click 'Add to Subscription'
You will notice that your meal plan and order summary is updated with the new meal you selected.
Please note: If you have updated your meal plan after the cut off period and before your upcoming delivery is due, we will not be able to process the changes in time for your delivery but will process them for your next delivery.
Log onto your account -> Click on 'Order history/ subscription plans' button -> Click on 'Subscription Plans' tab -> Click on 'Details' button -> Within your 'Meal plan' section, click the 'Remove' button on the meals you no longer want -> Click 'Yes' to confirm
You will notice that your meal plan is now updated with the meals you want to keep and the order summary is also updated.
Please note: If you have updated your meal plan after the cut off period and before your upcoming delivery is due, we will not be able to process the changes in time for your delivery but will process them for your next delivery.
Log onto your account -> Click on 'Order history/ subscription plans' button -> Click on 'Subscription Plans' tab -> Click on 'Details' button -> Click 'Pause' button or 'Cancel' button within the 'Subscription Status' box on the right side -> Confirm to Pause or Cancel. Your subscription is now updated. You can come back here and resume your subscription at any time.